1) Check-in ID requirement
- Original Emirates ID or Passport is mandatory at check-in.
- Please keep the original document ready to avoid check-in delays.
Guest Policies
Everything you need before booking
Clear, practical rules to help you confirm fast and check in without delays.
2) Night-stay timing
- Night stays run from 8:00 PM to 9:00 AM.
- Confirm your preferred check-in window during inquiry for faster handover.
3) Payment methods & charges
- Payment is accepted at the property only by cash or card.
- Guests paying cash should bring the exact amount.
- Card payments carry a 5% terminal charge.
4) Availability confirmation
- Availability must be confirmed with the booking team before arrival.
- After inquiry submission, the team contacts you to confirm immediate availability and any applicable special discount.